Batsford Estate

Privacy Policy

The Batsford Estate takes the privacy of its customers and website users very seriously and takes appropriate security measures to safeguard your personal information. This GDPR notice describes how and why we process your personal information.

The Batsford Estate is the data controller and our registered address is:

Batsford Estate (1983) Co Limited, The Estate Office, Batsford, Moreton in Marsh, Gloucestershire GL56 9QF

Sharing information

The Batsford Estate will never sell your information to a third-party or transfer your data outside of the UK. We will keep information about you confidential. Organisations with whom we may share your personal information with include, our back-office system provider, Estate or company professionals. How we obtain and process your personal data Personal data is obtained when a direct enquiry is made to the Estate via the Website, telephone or in person, or through a third-party recommending us or providing a service on our behalf. How we process the data collected is set out in the table below:

ExampleLawful Basis for processing
You are a Customer:

You use our website

You visit our offices

You contact our offices

  • Where we process your information, we will do so with your consent.
  • The legitimate interests for processing information when you visit our offices is to ensure our and your security and safety during the visit.
  • The legitimate interests for processing information you provide us when you contact us on a specific enquiry is to enable us to address your query.
You are a Supplier:We will have entered into a contract with you in order for you to supply us with products, goods or service
You are a TenantWe will have entered into a contract with you in order to provide you with a property

 

You are a Job applicant, an employee or former employee:

You apply for a job with us

You are an employee or a former employee

The legitimate interests for processing information you provide us is to facilitate your application for employment during interviews. The legitimate interests for processing information you provide us is to facilitate your employment. The data is processed to meet contractual responsibilities includes but is not limited to: payroll; bank account; postal address; sick pay; leave; maternity pay; H&S training and pension and emergency contacts.

We use your personal data to manage and administer your requirements. We undertake at all times to protect your personal data, including any financial details, in a manner which is consistent with the requirement of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data in storage.

How do we use your information?

You are a customer
The Estate will contact you (be email, post or telephone) to respond to your enquiry. Personal information will be stored on secure network systems. We will only use your personal data for relevant, lawful and legitimate purposes. Personal data provided to us will be used for the purposes outlined in any fair processing notice in a transparent manner, in accordance with expressed preferences.

We may also invite you to complete surveys or provide us with feedback. Occasionally a third-party organisation will have access to data to help us analyse information held by us for marketing purposes.

Monitoring visitor traffic on our website and conducting analysis on the performance of our website so that we can improve user experience.

You are a Supplier
We hold information about our Suppliers as it is necessary for us to conduct our business activities and purchase supplies. We do not share our suppliers’ information with any third party. Suppliers’ include our contractors and sub- contractors.

You are a Tenant
We hold information about our tenants as it is necessary for us to conduct our contractual obligations. We do not use our tenants’ information for any marketing purposes. At times, we may require to pass on the tenants’ details to our approved subcontractors and authorities in order to fulfil our contractual obligations. We will take prior consent except during emergencies.

You are a Job applicant, an employee or former employee
When individuals apply to work with us, we will only use the information they supply to us to process their application.

Once a person has taken up employment with us, we will compile a file relating to their employment.

This information will only be used for purposes directly relevant to that person’s employment.

Our GDPR Data Protection Policy is available to all our current employees via our Employee handbook.

How do we process personal information?

ExampleWhere is the personal information captured
You are a Customer

If you use our website

If you visit our offices

If you are contacting us

  • Via cookies or contact us form
  • When you sign-in to our visitor book
  • By email, post or telephone to one of our staff
You are a Supplier
  • All correspondence between the Estate and the supplier
You are a Tenant
  • In pre-contract discussions and correspondence
  • In contractual documents
  • Where we provide you with support and assistance with regards to the property
  • Through interview
You’re a job applicant
  • By email, post or telephone when you send us your CV and personal information.
  • Through interview

 

How long do we keep your personal data?

We keep your personal data for as long as we have a lawful basis for processing it. The reasons for the length of time we keep your personal data may vary from one piece of information to the next. In all cases our need to use your personal information will be reassessed on a regular basis and information which is no longer required will be disposed of.

You are a Customer
For a reasonable period, after you have stopped being an active customer. You have options to unsubscribe to our mailing list. After this time, the data we hold will either be suppressed or deleted or retained providing you have asked us to do so.

You are a Supplier
For a reasonable period, after you have stopped being an active supplier. After this time, the data we will be held securely stored on our networks in accordance with our statutory obligations.

You are a Tenant
For a reasonable period, after you have stopped being an active tenant. After this time, the data will be held securely stored on our networks in accordance with our statutory obligations.

You are a Job applicant, employee or former employee
Personal information about unsuccessful candidates will be held for up to six months after the recruitment exercise has been completed, it will then be destroyed or deleted. Once an employment has ended, we will retain the file in accordance with our statutory obligations and the information saved on our secured networks.

How do we protect your information?

Your information is stored on secure servers in the Estate Office. Where we transfer and store the information outside the EEA area, we will ensure that appropriate controls are in place to ensure your information is protected.

We take all the reasonable precautions to keep our network secure by using well configured firewall and antivirus software.

We are happy to answer your queries or concerns regarding your data. Please contact us on: admin@batsfordestate.co.uk

Changes to this policy

The GDPR Policy Notice is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update or modify this policy.

Because we are constantly improving our website there may be developments in how we use your data. We will make sure we comply to the principles of General Data Protection regulation.

All such developments will be promptly notified to you in this policy. The contents of this notice will be reviewed periodically, and any changes will be posted on this page, therefore you are advised to refer to it from time to time.

Cookies

This site uses cookies to store information on your computer.

Some of these cookies are essential for the functionality of our website, and are set when you submit a form, login or interact with the site by doing something that goes beyond clicking some simple links. We also use some performance cookies to anonymously track visitors which help us to improve by giving us some insight into how the site is being used, so that we can enhance your experience.

By using our site, you accept the terms of our GDPR Policy as set out above.

Cookies and how they benefit you
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us to:

  • Make our website function as you would expect
  • Improve the speed and security of the site
  • Allow you to share pages through social networks
  • Continuously improve our website for you
  • Improve the efficiency of our marketing

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies
If the settings on your software that you are using to view this website (i.e. your browser) are adjusted to accept cookies, we take this, and your continued use of our website, to mean that you accept this.

Anonymous visitor statistics cookies
We use cookies to compile visitor statistics including the number of visitors to our site, technology used to visit our site (e.g. operating systems, helping to identify specific problems), time spent on the site, popular pages, etc. This helps us to continuously improve our website. Analytics programmes also tell us, anonymously, how visitors found our site (e.g. through a search engine) and whether they have been here before, helping us to invest in development of our services instead of marketing.

Cookies we use:

  • __ga – Google Analytics
  • __gat – Google Analytics
  • PHPSESSID – Session Cookie

How do we keep your personal data secure?

We place a great deal of importance on the security of all personal information. We have in place appropriate technical and security measures which are reviewed routinely.

Complaint

If you have a complaint regarding the use of your personal data, please contact us in writing:

The Estate Office
Batsford
Moreton in Marsh
Gloucestershire
GL56 9QF

You can complain to the ICO if you feel your personal data is not being processed in a compliant way, but we would welcome the opportunity to remedy the situation with you directly first.